Primeshoper makes it easy for everyone to keep track of his/her account.

Sign into “My Account” and click on “My Orders” located at the top right of the initial page. On your order details page, various types of help options will be available based on your order status. Please refer to the table below to learn more about the available options at each stage of your order.

On your order details page, various types of help options will be available based on your order status. Please refer to the table below to learn more about the available options at each stage of your order.

If you experience an issue when checking your order status, please reach out to Customer Support.

The possible reason that you are unable to see the order in your account has been detected as following:

1.Incorrect user account as logged

There are several ways to order from the Primeshoper store. In other words, it is critical to identify the correct user account in order to locate the order number accordingly.

*Can you receive order notification email?
If so, the email address is your login account

*Is it possible that you paid the order directly via PayPal without registration?
If so, your PayPal account is the login account
You can click “Forgot password” to get a new one, or you can search in your email inbox to find out the previous password.

*Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account. You can use the same way to login and you will find your order in the account.

2.Incorrect Merchant Channel as logged

Make sure whether you have placed the order on Primeshoper. You had better look up the order related email notifications to make it right.

3.User account logged via mobile browser

You want to check status of your paid order as logged via mobile browser, but it is nowhere to be found. As suggested, for more details about orders or shipping, download our App to check all your orders.

Please go visit our website by logging in with your COMPUTER (www.lightinthebox.com) or download the LightInTheBox APP via your phone. Once you login, you will be able to check order status.

If you tried the above solutions but all failed, please click “Need Help” to contact Customer support team.

. The Total Delivery Time consists of processing time and shipping time, TWO different parts.

Processing time: is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.

*For Made-To-Measure item: Processing time is simply the Tailoring time displayed on the product detail page.

*For Items marked Ships in 24: Processing time is guaranteed to be shorter than 24 hours.

Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.

Responsive design is another word for mobile friendly. While lots and lots of WordPress themes are now designed to be responsive, not all themes are responsive and you need to be clear on your mobile needs.

Our responsive themes will adapt to browser sizes based on popular devices like Androids, iPhones, and iPads. We code and test each WordPress theme to automatically resize to mobile devices at 240px, 320px, 480px, and 768px. We’ve picked these sizes because they are common devices and because they are what the major WordPress coders utilizes for responsive design testing. Some users will want additional support for lesser used mobile devices and this should be thought through and documented prior to searching for themes.

Before falling in love with any theme, make sure you’ve decided if responsive design is a requirement and if it is, determine what level of responsiveness is needed.

Unfortunately, at this time you are not allowed to rush your order, because we are outsourcing from our global suppliers and all the orders fulfillment are in queue. If you require that your order arrives before a specific day or in case you need products urgently, you should reach out to Customer Support.

*In case you couldn’t find related order, you may refer to “Can’t find your order?” and fill in the required information, our customer service team will contact you within 24 hours after you submit the ticket.

——Pre-Sale or other inquiry before placing order

If you have just registered an account on our website and have Pre-Sale or other issue before placing the order, you may contact our customer service via “Submit Ticket for Pre-Sale/Other Issue ”.

——Cannot log in due to account/password issue

If you can’t log in your account because you forgot your user account or password, try these troubleshooting steps to get back into your account first.

 *Can you receive order notification email?

If so, the email address is your login account. You can click “Forgot password” to get a new one.

 *Is it possible that you paid the order directly via PayPal without registration

If so, your PayPal account is the login account. You can click “Forgot password” to get a new one. Or you can search in your email inbox to find out the previous password.

 *Did you use Facebook/Google/Mobile Phone to login before?

If so, the social account is your login account. You can use the same way to login and you will find your order in the account.

If you tried the above solutions and still couldn’t log in the account, please click “Need Help” and fill in the required information, our customer service team will contact you within 24 hours and are eager to help.

We’re sorry that our website don’t have invoice self-download service. However, you may contact customer service to request a invoice of your order.
You may submit a “Resolve Customs Duties Issue” ticket to customer service once your package is shipped. Customer Service will provide the invoice to you in 24 hours.